Frequently Asked Questions
All my creations are collectors items intended for adults & therefore not suitable for children under 14 years of age ~ NOT A TOY ~ All creations come with a sewn in non removable woven label stating that they are Not A Toy.
Colours shown in the photos on this site may differ slightly on different monitors & all bear measurements are approximate.
SHIPPING & DELIVERY
Orders for Individual miniature puppies, cats & keyrings within the U.K will be sent via the 1st Class Recorded delivery service.
Each bears shipping price is stated just below their finer details & insurance is included. Bears sent to their new homes within the U.K are posted via the Royal Mail Next Day delivery service, bears travelling overseas will be sent via the Royal Mail International Tracked / Signed For delivery service depending upon your location. Please note that custom charges in the destination country are the responsibility of the customer. Please also make sure that your postal address is correct on your Paypal account when you make your purchase (I have had a Reindeer bear travel to the U.S. & back to me due to the wrong shipping address on Paypal)
I may now and again offer time limited coupon codes for special offers for use in my shop during checkout, these do not include items already reserved on a payment plan.
If you are truly unhappy with your Wee Beary Tails Bear please let me know by emailing me first & I will do my very best to help you. The bear must be returned in original condition, carefully packed with any accessories intact via a tracked & insured delivery service to cover the cost of the item. A refund will be given within 14 days following the day of receiving the returned item. Refunds do not include return delivery charges, any custom charges incurred by returning the item to the U.K will be deducted. Exclusions to the returns policy are items on a layaway / payment plan.
TRACKING YOUR ORDER
Once your bear has been carefully packed up & has begun their journey to you I will email you with their tracking details, this tracking information will also be added to your order in Paypal.
You will be able to track your parcel using this link: https://www.royalmail.com/track-your-item
Ordering & Payment
My preferred method of payment is Paypal.
I offer layaway over a maximum of a three month period. The purchase price + shipping is divided into three payments, the first instalment is taken as a non refundable deposit. The second instalment is due four weeks from the date of the first, then the final payment is completed four weeks after this. Only one bear can be placed on layaway at a time, bears will only be marked as 'reserved' once the first payment has been made. By selecting the layaway option as a payment method you are agreeing to the terms set out above and are to form a contract of intent to purchase by instalments. Bears are posted once payment is received in full. Layaway payments are non transferable. Please contact me to arrange payment this way. If you do not complete your layaway agreement in the time stated you will lose your deposit payment.
At the moment I am not taking on commission orders. When I do more information will be added here.
Credit - This document was created using a template from Docular (https://docular.net).
1. Copyright notice
1.1 Copyright © 2005 to Present Rachel Summersby of Wee Beary Tails Bears.
1.2 Subject to the express provisions of this notice:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
(c) All text, photographs, designs or other medium used on our website are reserved. You may not use these, for any purpose without my express and written permission.
2. Copyright licence
2.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website; and
(e) use our website services by means of a web browser subject to the other provisions of this notice.
2.2 Except as expressly permitted by the other provisions of this notice, you must not download any material from our website or save any such material to your computer.
2.3 You may only use our website for your own personal purposes, and you must not use our website for any other purposes.
2.4 Except as expressly permitted by this notice, you must not edit or otherwise modify any material on our website.
2.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website, save to the extent expressly permitted by this notice.
3. Acceptable use
3.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
4. Report abuse
4.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches this notice, please let us know.
4.2 You can let us know about any such material or activity by email.
5. Enforcement of copyright
5.1 We take the protection of our copyright very seriously.
5.2 If we discover that you have used our copyright materials in contravention of the licence set out in this notice, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be ordered to pay legal costs.
6.1 You may request permission to use the copyright materials on our website by writing to us by email at or post to Rachel Summersby, 6 Plough Court, Broomfield, Herne Bay, Kent, CT67XA - United Kingdom.